Your next hire is out there for as low as $10.17/hr USD.
We'll help you hire a SaaS Customer Support for significantly cheaper than hiring a US employee.
or 📞 call our office anytime, (860) 500-1469
Why hire with The People Company?
Low cost by hiring from the Philippines and Latin America
Your company's next saas customer support lives in the Philippines or Latin America, but has a great understanding of Western work culture!
Speaks incredible English
All of our hires speak English at a C2 level or above -- the highest level of qualification provided by the Cambridge Assessment.
Years of experience being a saas customer support
The average candidate we place has 7+ years of experience working for US companies as a saas customer support. You'll get someone who can hit the ground running!
or 📞 call our office anytime, (860) 500-1469
Stop overpaying for labor, and come join The People Company!
🤢 $4,000 USD per month
average 🗽 US salary
🇵🇭 $1,790 USD per month
average Philippine salary for saas customer supports
🇻🇪 🇦🇷 🇲🇽 $2,148 USD per month
average LatAm salary for saas customer supports
From $10.17/hr, all-in. No upfront fees, our fee is included in the rate.
$0 – your new hire’s first week. We pay their salary while you get comfortable with them.
$0 – payroll tax, workman’s comp, unemployment insurance, benefits, etc. or anything else you have to pay with a US employee.
$0 – onboarding fees. We give each customer personalized, white-glove service.
$0 – recruiting fees. We seek out, interview, and vet your new hire for free.
$0 – payroll & global compliance. We take care of all of the headache that comes w/ hiring someone internationally.
$0 – unlimited support. Get unlimited phone & email support with managing/onboarding your hire.
or 📞 call our office anytime, (860) 500-1469
How does it work?
1. Hop on a call
We’d hop on a phone call and get a little more context as to what you and your team are spending their day on, and what you’d like to outsource.
We’ll use this data to find the perfect assistant (or assistants, depending on your org size!)
Timeframe: 1-2 days
2. We headhunt
Our headhunter would take the data from our phone call and find candidates from our talent pool with experience in supporting teams in your industry.
Bonus points for experience with your CRM and tools, and a great culture fit.
Timeframe: 2-3 days
3. Interview & trial
We’ll present three compelling candidates and you can interview as many of those as you’d like. When you’ve found a great assistant, we will pay their first week’s salary so you can be confident they’ll be a value-add.
If they’re not a good fit, we’ll work night and day to find someone who is.
Timeframe: 7 days
Expect saas customer supports that can fit this job description:
They'll have proficiency in these tasks:
– Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions to resolve their problems.
– Document customer interactions in the support ticketing system, including details of inquiries, troubleshooting steps, and resolutions.
– Escalate complex or unresolved issues to higher-level support or engineering teams, ensuring timely resolution and customer satisfaction.
– Conduct remote sessions to assist customers with software installations, configurations, and usage, ensuring they maximize the value of the SaaS product.
– Provide product training and onboarding for new users, helping them understand and effectively use the software.
– Monitor support tickets to ensure they are handled within the established service level agreements (SLAs), prioritizing urgent issues.
– Collaborate with the development team to report software bugs, suggest improvements, and assist in testing new features and updates.
– Create and update knowledge base articles, FAQs, and user guides, empowering customers with self-service resources.
– Analyze customer feedback and support trends to identify areas for improvement, providing insights to the product and support teams.
– Participate in regular training sessions to stay updated on new features, product enhancements, and industry best practices.
– Maintain a high level of customer satisfaction by delivering excellent support and ensuring positive customer experiences.
They'll know how to handle these responsibilities:
– Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions to resolve their problems.
– Document customer interactions in the support ticketing system, including details of inquiries, troubleshooting steps, and resolutions.
– Escalate complex or unresolved issues to higher-level support or engineering teams, ensuring timely resolution and customer satisfaction.
– Conduct remote sessions to assist customers with software installations, configurations, and usage, ensuring they maximize the value of the SaaS product.
– Provide product training and onboarding for new users, helping them understand and effectively use the software.
– Create and update knowledge base articles, FAQs, and user guides, empowering customers with self-service resources.
They'll have these qualifications:
– Proven experience in customer support, particularly in a SaaS or software environment
– Strong understanding of SaaS applications, cloud computing, and related technologies
– Excellent problem-solving and troubleshooting skills
– Proficiency in using help desk software and remote support tools
– Strong written and verbal communication skills
– Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
They'll be proficient in your 'tech stack', which may include:
or 📞 call our office anytime, (860) 500-1469
RecruitU hires great team members at 18% of the US cost with The People Company
RecruitU used The People Company to place Rico, an administrative assistant who took off vital business processes. This saved the founders a ton of time and allowed them to focus on ‘more important’ work.
Brooks Gammill, Co-Founder at RecruitU
⭐⭐⭐⭐⭐ "Hiring Rico through The People Company has been an absolute game changer. Since onboarding Rico I can now spend more time on sales and prospecting knowing that my all my administrative tasks are dealt with"
