Welcome to TPC Academy!
We know that working with a virtual assistant can be a little scary, and we appreciate your confidence in trusting us with your business. We want to set you up for success: TPC Academy is a collection of tactical training videos all about working with your new virtual assistant.
It’s split up into categories, but then it’s sorted by question. Take a look below!
👟 Getting Started Quick Guide
🎒 Onboarding & First Day
• What should I do before my VA’s first day to set them up for success?
• What does my VA’s first day look like?
• How do I share sensitive information with my VA? (Passwords etc.)
💼 Assigning Work
• How should I structure work for my VA?
• What should be my VA be doing?
• How do I create a standard operating procedure (SOP)?
• How do I train my VA to do a complicated task that’s not very easily SOPable?
🥇 High Performance & Accountability
• How do I know what my VA is working on every day without having a time-consuming call?
• Should I have my VA use a time tracking tool?
• How should I give constructive criticism to my VA?
• How do I get my VA to ‘read my mind’?
• My VA isn’t doing what I want them to do. How do I fix this?
• What rules & policies should I establish with my VA?
• The way my VA is doing something is bugging me, but it’s so minor. Should I bring it up?
👤 Being A Good Manager
• How often should I talk to my VA?
• How do I ‘train up’ my VA?
• What can I do to build a better culture inside of our organization?
⚙️ Logistics Of Remote Teams
• What is your tech stack at The People Company?
• How do I let my VA make/receive calls & texts on my behalf?
• What tools do you use to cut down on email?
• How do I deal with local holidays?