Your next hire is out there for as low as $10.91/hr USD.
We'll help you hire a Phone Support Agent for significantly cheaper than hiring a US employee.
or 📞 call our office anytime, (860) 500-1469
Why hire with The People Company?
Low cost by hiring from the Philippines and Latin America
Your company's next phone support agent lives in the Philippines or Latin America, but has a great understanding of Western work culture!
Speaks incredible English
All of our hires speak English at a C2 level or above -- the highest level of qualification provided by the Cambridge Assessment.
Years of experience being a phone support agent
The average candidate we place has 7+ years of experience working for US companies as a phone support agent. You'll get someone who can hit the ground running!
or 📞 call our office anytime, (860) 500-1469
Stop overpaying for labor, and come join The People Company!
🤢 $3,250 USD per month
average 🗽 US salary
🇵🇭 $1,920 USD per month
average Philippine salary for phone support agents
🇻🇪 🇦🇷 🇲🇽 $2,304 USD per month
average LatAm salary for phone support agents
From $10.91/hr, all-in. No upfront fees, our fee is included in the rate.
$0 – your new hire’s first week. We pay their salary while you get comfortable with them.
$0 – payroll tax, workman’s comp, unemployment insurance, benefits, etc. or anything else you have to pay with a US employee.
$0 – onboarding fees. We give each customer personalized, white-glove service.
$0 – recruiting fees. We seek out, interview, and vet your new hire for free.
$0 – payroll & global compliance. We take care of all of the headache that comes w/ hiring someone internationally.
$0 – unlimited support. Get unlimited phone & email support with managing/onboarding your hire.
or 📞 call our office anytime, (860) 500-1469
How does it work?
1. Hop on a call
We’d hop on a phone call and get a little more context as to what you and your team are spending their day on, and what you’d like to outsource.
We’ll use this data to find the perfect assistant (or assistants, depending on your org size!)
Timeframe: 1-2 days
2. We headhunt
Our headhunter would take the data from our phone call and find candidates from our talent pool with experience in supporting teams in your industry.
Bonus points for experience with your CRM and tools, and a great culture fit.
Timeframe: 2-3 days
3. Interview & trial
We’ll present three compelling candidates and you can interview as many of those as you’d like. When you’ve found a great assistant, we will pay their first week’s salary so you can be confident they’ll be a value-add.
If they’re not a good fit, we’ll work night and day to find someone who is.
Timeframe: 7 days
Expect phone support agents that can fit this job description:
They'll have proficiency in these tasks:
– Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to resolve their issues.
– Document customer interactions, recording details of inquiries, complaints, and actions taken in the CRM system.
– Escalate unresolved issues to the appropriate department or supervisor, ensuring a smooth handoff and timely resolution.
– Follow up with customers to ensure their issues have been resolved and to provide additional support if needed.
– Provide product information and usage instructions, helping customers understand and make the most of the company’s products or services.
– Process orders, returns, and exchanges, ensuring accuracy and efficiency in all transactions.
– Maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information and support.
– Handle customer complaints with empathy and professionalism, aiming to resolve issues and improve customer satisfaction.
– Participate in training sessions and team meetings to stay informed about new products, services, and best practices.
– Suggest improvements to the company’s products, services, or support processes based on customer feedback and observed trends.
– Meet performance metrics and targets, such as call handling time, resolution rate, and customer satisfaction scores, to contribute to the team’s overall success.
They'll know how to handle these responsibilities:
– Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to resolve their issues.
– Document customer interactions, recording details of inquiries, complaints, and actions taken in the CRM system.
– Escalate unresolved issues to the appropriate department or supervisor, ensuring a smooth handoff and timely resolution.
– Provide product information and usage instructions, helping customers understand and make the most of the company’s products or services.
– Handle customer complaints with empathy and professionalism, aiming to resolve issues and improve customer satisfaction.
– Meet performance metrics and targets, such as call handling time, resolution rate, and customer satisfaction scores, to contribute to the team’s overall success.
They'll have these qualifications:
– Proven experience in a customer service or phone support role
– Excellent verbal communication and listening skills
– Strong problem-solving and troubleshooting abilities
– Proficiency with CRM software and basic computer applications
– Ability to remain calm and professional in stressful situations
– Good organizational and time management skills
They'll be proficient in your 'tech stack', which may include:
or 📞 call our office anytime, (860) 500-1469
RecruitU hires great team members at 18% of the US cost with The People Company
RecruitU used The People Company to place Rico, an administrative assistant who took off vital business processes. This saved the founders a ton of time and allowed them to focus on ‘more important’ work.
Brooks Gammill, Co-Founder at RecruitU
⭐⭐⭐⭐⭐ "Hiring Rico through The People Company has been an absolute game changer. Since onboarding Rico I can now spend more time on sales and prospecting knowing that my all my administrative tasks are dealt with"
