Your next hire is out there for as low as $10.91/hr USD.
We'll help you hire a Phone Support Agent for significantly cheaper than hiring a US employee.
or 📞 call our office anytime, (860) 500-1469
Why hire with The People Company?
Low cost by hiring from the Philippines and Latin America
Your company's next phone support agent lives in the Philippines or Latin America, but has a great understanding of Western work culture!
Speaks incredible English
All of our hires speak English at a C2 level or above -- the highest level of qualification provided by the Cambridge Assessment.
Years of experience being a phone support agent
The average candidate we place has 7+ years of experience working for US companies as a phone support agent. You'll get someone who can hit the ground running!
or 📞 call our office anytime, (860) 500-1469
Stop overpaying for labor, and come join The People Company!
🤢 $3,250 USD per month
average 🗽 US salary
🇵🇭 $1,920 USD per month
average Philippine salary for phone support agents
🇻🇪 🇦🇷 🇲🇽 $2,304 USD per month
average LatAm salary for phone support agents
or 📞 call our office anytime, (860) 500-1469
Expect phone support agents that can fit this job description:
They'll have proficiency in these tasks:
– Answer incoming calls from customers, providing prompt and courteous assistance with their inquiries and issues.
– Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to resolve their issues.
– Document customer interactions, recording details of inquiries, complaints, and actions taken in the CRM system.
– Escalate unresolved issues to the appropriate department or supervisor, ensuring a smooth handoff and timely resolution.
– Follow up with customers to ensure their issues have been resolved and to provide additional support if needed.
– Provide product information and usage instructions, helping customers understand and make the most of the company’s products or services.
– Process orders, returns, and exchanges, ensuring accuracy and efficiency in all transactions.
– Maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information and support.
– Handle customer complaints with empathy and professionalism, aiming to resolve issues and improve customer satisfaction.
– Participate in training sessions and team meetings to stay informed about new products, services, and best practices.
– Suggest improvements to the company’s products, services, or support processes based on customer feedback and observed trends.
– Meet performance metrics and targets, such as call handling time, resolution rate, and customer satisfaction scores, to contribute to the team’s overall success.
– Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to resolve their issues.
– Document customer interactions, recording details of inquiries, complaints, and actions taken in the CRM system.
– Escalate unresolved issues to the appropriate department or supervisor, ensuring a smooth handoff and timely resolution.
– Follow up with customers to ensure their issues have been resolved and to provide additional support if needed.
– Provide product information and usage instructions, helping customers understand and make the most of the company’s products or services.
– Process orders, returns, and exchanges, ensuring accuracy and efficiency in all transactions.
– Maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information and support.
– Handle customer complaints with empathy and professionalism, aiming to resolve issues and improve customer satisfaction.
– Participate in training sessions and team meetings to stay informed about new products, services, and best practices.
– Suggest improvements to the company’s products, services, or support processes based on customer feedback and observed trends.
– Meet performance metrics and targets, such as call handling time, resolution rate, and customer satisfaction scores, to contribute to the team’s overall success.
They'll know how to handle these responsibilities:
– Answer incoming calls from customers, providing prompt and courteous assistance with their inquiries and issues.
– Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to resolve their issues.
– Document customer interactions, recording details of inquiries, complaints, and actions taken in the CRM system.
– Escalate unresolved issues to the appropriate department or supervisor, ensuring a smooth handoff and timely resolution.
– Provide product information and usage instructions, helping customers understand and make the most of the company’s products or services.
– Handle customer complaints with empathy and professionalism, aiming to resolve issues and improve customer satisfaction.
– Meet performance metrics and targets, such as call handling time, resolution rate, and customer satisfaction scores, to contribute to the team’s overall success.
– Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to resolve their issues.
– Document customer interactions, recording details of inquiries, complaints, and actions taken in the CRM system.
– Escalate unresolved issues to the appropriate department or supervisor, ensuring a smooth handoff and timely resolution.
– Provide product information and usage instructions, helping customers understand and make the most of the company’s products or services.
– Handle customer complaints with empathy and professionalism, aiming to resolve issues and improve customer satisfaction.
– Meet performance metrics and targets, such as call handling time, resolution rate, and customer satisfaction scores, to contribute to the team’s overall success.
They'll have these qualifications:
– High school diploma or equivalent; a degree in communications or a related field is a plus
– Proven experience in a customer service or phone support role
– Excellent verbal communication and listening skills
– Strong problem-solving and troubleshooting abilities
– Proficiency with CRM software and basic computer applications
– Ability to remain calm and professional in stressful situations
– Good organizational and time management skills
– Proven experience in a customer service or phone support role
– Excellent verbal communication and listening skills
– Strong problem-solving and troubleshooting abilities
– Proficiency with CRM software and basic computer applications
– Ability to remain calm and professional in stressful situations
– Good organizational and time management skills
They'll be proficient in your 'tech stack', which may include:
Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk, Talkdesk, RingCentral, Five9, NICE inContact, Genesys, LiveAgent, Aircall, Twilio, Intercom, Avaya
or 📞 call our office anytime, (860) 500-1469
